Frequently Asked Questions

A: MOQ varies by product type. For standard off‑the‑shelf items, our regular MOQ is low for sample orders. For OEM & ODM custom orders (custom logo, packaging, voltage, parameters), MOQ 200PCS. Please contact our sales team for exact MOQ quotation for your target models.

A: We support T/T (Telegraphic Transfer) as main payment term. For bulk orders, we usually require 40% deposit and 60% balance before shipment. For small trial order, we require 100% T/T before shipment. the terms such as L/C are negotiable for large‑volume long‑term cooperation. All payments should be made to our official company account.

A: For ready‑stock standard units: 3‑7 working days after receiving deposit. For OEM/ODM customized orders: lead time is 30-45 working days, depending on customization complexity and order quantity. We will provide estimated schedule upon your inquiry.

A: Yes. As original manufacturer, LUFUTATECH provides full OEM & ODM solutions. Customizable items include brand logo printing, custom packaging, power voltage, plug type, ozone output parameter adjustment and user manual modification. We support private‑label for global distributors and Amazon sellers. LUFUTATECH has in-house R&D team with average experience of 15 years in air purification industry.

A: We support multiple shipping methods: sea freight (FCL/LCL), air freight, express courier. We can arrange door‑to‑door DDP delivery for specified destinations. Customer can also use your own nominated forwarder. Shipping cost and transit time depend on destination port and order volume. Our forwarder always can provide competitive price and fast delivery service. manage shipping economically is LUFUTATECH's extra service without extra margin.

A: For defective goods caused by factory manufacturing defects: LUFUTATECH offers replacement or repair after quality inspection. Buyer needs to provide photo / video evidence of the defect. Return shipping cost for quality‑related issues is covered by our side. Return for non‑defective change‑of‑mind orders is not accepted for bulk wholesale orders.

A: Yes, sample orders are acceptable. Sample unit price is higher than bulk wholesale price. Sample lead time is short.

A: Standard LUFUTATECH products are CE certified. Optional UL / ETL / PSE certifications can be arranged upon customer request for North‑America, Japan and other markets. We can provide relevant test reports for your import customs clearance.

A: LUFUTATECH do not offer drop‑shipping service for retail end‑customers. We only supply wholesale, OEM & bulk orders for distributors, resellers and brand partners. LUFUTATECH will not enter on-line B2C and retail market and focus on supporting our distributors and whole-sellers instead.

A: Under FOB / CIF trade terms, import duties, VAT and local taxes at destination country shall be borne by the buyer. For DDP terms, all import‑related fees are included in our quoted price. LUFUTATECH's contracted forwarder always can provide DDP service at very competitive price. Please confirm trade term clearly when requesting quotation.

A: Send us your requirements including target models, quantity, custom requests, destination country and preferred trade term. Our sales team will reply with formal commercial offer with all business terms listed. info@lufutatech.com

A: We offer 2‑year limited factory warranty for main electrical components (circuit board, transformer, motor, fan) of our ozone generators, air purifiers and desiccant dehumidifiers, starting from the date of shipment from our factory. This warranty applies to manufacturing defects only.

A: Covered core components：main PCB control board, power transformer, fan & motor. These electric parts can be repaired or replaced free of charge, if confirmed defective due to production fault within warranty period.

A: Consumable wearing parts are excluded from warranty: ozone ceramic plates, HEPA filter, activated carbon filter, UV lamp, PCO, RCI CELL Warranty also voids for physical impact, water ingress, improper installation, wrong‑voltage operation, unauthorized disassembly, modification or man‑made damage.

A: After warranty period ends, LUFUTATECH still provide paid repair service and supply original spare parts at cost price for our machines. Buyer takes charge of freight cost for spare‑part delivery. Please contact info@lufutatech.com

A: All commercial terms shall be subject to the formal quotations and agreements signed by both parties. The right of interpretation for these commercial terms shall rest solely with Lufutatech.